Membrain uses sales lingo. Actually, quite a lot of it. So to minimize confusion we have provided a alphabetical list of the sales terms used in Membrain as well as an explanation of how to interpret these terms within the Membrain context.
A - Z list
This is the Sales Representative that is responsible for this Company
In Membrain, an Activity is an Email, Task, Note, Phone call or Appointment recorded for the past or the future.
The Activity Stream is a chronological list of all activities relating to an individual Sales Project, Prospect, Company or Contact. It is found by scrolling down to the lower section of each of these areas.
An Appointment is a meeting over the phone, via webinar or a meeting in person.
A comment is an additional remark made on an activity in the Activity or Story Stream.
A company is just that. A business where people work. You may already have a good working relationship with a company and its contacts, or you may be pursuing a Company for business.
A contact is a person that works at a company. This person may be part of a sales project or prospecting campaign, or maybe be just a contact in the CRM database currently not related to anything.
A custom field is a place which holds data that your administrator has created specifically for use by your organisation. It can be in the form of a multi-select list, single-select list, text box, numeric field or date field.
Goals settings mean setting up and allocating achievable goals in Membrain for yourself and for your teams, as well as applying other key metrics that will help focus and motivate everyone to monitor your progress while working towards these targets.
Mentions added to a comment in the Activity Stream to reference another Membrain user and bring their attention to the comment. Using @ followed by their name in the comment will ensure they receive a notification about the comment in Membrain Guide, as well as an email in their inbox.
This is the sales representative who is responsible for the overall Sales Project. This is not the same as the Account Manager who is responsible for a Company. There can be multiple sales projects open for one Company, each with different owners.
Apart from the stakeholders, a complex sales project will also involve a number of participants. Participants are internal or external contacts of importance to the sales project, even if they are not part of the decision making committee. For example, a pre-sales consultant that assists the sales project owner may not be a key stakeholder in the decision, but is still a very important player.
The probability of a sales project is measured in per cent. In Membrain, probability can be assigned to different milestones in the sales process. If you are in the second stage and have completed a second meeting, the probability may be at 25%, whereas a sales project in the final stage of negotiation may be at 85%. While the probability of a sales project can be amended manually, it automatically accumulates and grows bigger the more steps you complete and the further along the sales process that you are.
A prospect is a company or a contact that you would like to do business with in the future. In other words, it is a prospective client. If the prospect is a good fit for your offer, it can be converted to a sales project and at this time enter the pipeline. However, before conversion you need to do some "prospecting" - i.e reach out to the prospect contacts and determine whether their needs match what you can deliver. This can be both new and existing customers, the common goal is to generate a new, fully qualified sales project.
Different prospects may need to be managed in different ways. An inbound lead completing a questionnaire on your website may need to be nurtured through automatic emails and the occasional telephone call from sales. A contact expressing interest in your services at an event may need a higher activity level. Membrain's prospecting campaigns allows you to set up different rules and structures around how to manage the different types of prospects you have.
The average length of a sales project in days, from the time it is created and enters the pipeline until it is marked as won or archived.
Sales projects are often referred to as opportunities. In complex sales, the person managing an opportunity is not unlike a project manager. There are numerous stakeholders to involve, deadlines to meet and milestones to reach. Hence we have chosen to call them sales projects. A sales project should only be created in Membrain if the qualification criteria are met and there is a real opportunity to close the deal.
Each sales process in Membrain have between 3-5 defined stages. Each company sales process is unique and the stages can be allocated different names, such as discovery, needs analysis, negotiation or proof of concept.
When managing complex sales, each sales project will have a number of key stakeholders that you need to identify. A stakeholder is an external or internal contact with significant influence in the decision-making process. Failure to identify all relevant stakeholders and ensuring the problem you can solve is elevated on their respective agendas may very well result in not winning the deal.
This is a term used in Membrain to describe a Sales Project which has stopped progressing forward in the process. When a step is completed or a project has moved to the next stage, this is considered progress. Progress is not to be confused with activity in a project e.g. sending an email, booking an appointment etc. as these do not always move the project forward.
In each stage of the sales process, a number of steps need to be completed in order to move the deal forward. The steps are visualized as checklist items in the sales project view. In order to complete a step and move it forward, the sales project owner may need to complete an activity, capture some vital information, identify the name of a stakeholder or upload a document. There are several tools can be used in these steps, and it's entirely customizable to fit your sales organizations needs.
The Story Stream is a chronological list of all activities relating to all Sales Projects and Prospects, by all Membrain users. It is filterable by user, date, process and campaign. Goal and activity progress is also available here on the right hand side for all users selected.
A task is a piece of work that needs to be done or undertaken. This can be a simple check of information, or a larger assignment that is part of an overall project, much like a to-do list.
The total value of the pipeline is shown in the Active Pipeline view and represents the expected total value of all Sales Projects, related to any filters applied.
Weighted Pipeline Value
The weighted pipeline value is calculated by taking the sales project value multiplied by their probability percentage. This is visible in the Active Pipeline View and hovering over this amount will show you:
- weighted Pipeline amount
- reduction for unhandled red flags (if any)
- adjusted weighted pipeline.
The graph in the Sales Analysis view also takes the estimated closing date into consideration. This determines when a sales projects value will no longer add value to the weighted pipeline. Any sales project with a red warning flag will not be included in the weighted pipeline graph. As an example, if you have two active sales projects with a value of $100,000 and a probability of 40%, the weighted pipeline is ($100,000 x 0,4) x 2 = $80,000
Win rate is presented in percent and is calculated by taking all the sales projects you have won, divided by the total number of sales projects won or archived.